An advance payment equal to 50% of the cost of lodging is due at the time of booking to guarantee reservations. Final payment is automatically charged to your credit card on file 30 days prior to arrival (60 days prior for Christmas/NY bookings). For reservations made within 30 days of your arrival date, full payment is required at time of booking.
If you cancel your reservation MORE than 30 days prior to your expected arrival date, an amount equal to one night’s stay plus tax will be non-refundable. The total amount of your payment will be retained if you cancel WITHIN 30 days. No refunds for no shows, late arrivals, or early departures, regardless of road and/or weather conditions. We partner with CSA Travel Insurance to provide trip protection to our guests to cover the costs of cancellation due to unforeseen events.
House Cleaning and Guest Supplies:
All properties are cleaned to the highest quality standards. Prior to guest arrival, each property is thoroughly inspected to ensure cleanliness and adequate stock of fresh towels, soaps, paper products, and startup supply of laundry and dish-washing detergent.
Early Departure/No Shows:
The guest is responsible for payment of all nights reserved regardless of the guests’ actual arrival or departure. No refunds will be given for early departure or no shows.
None of our properties allow smoking. Select units are pet friendly with homeowner approval for well-mannered pets only. Guests who violate no-smoking or no-pets policies are fined $500-1000 for professional cleaning.
Entry of Premises:
An authorized employee or repairman may enter the premises during customary business hours for any purpose connected with the repair, care and management of the premises. We will endeavor to make any necessary intrusions as convenient as possible.
In the rare event of unforeseen maintenance emergencies, we reserve the right to substitute comparable accommodations up to and including the day of arrival, provided the guest is not charged a higher rate than the accommodation type originally reserved.
Security Policy/Damage Waiver:
The $59 Damage Waiver covers up to $1000 of accidental damages and the $99 Damage Waiver covers up to $1500 of accidental damage that are not excessive-cleaning related. An assessment of the damage will be handled on a case-by-case situation. A credit card will remain on file for the duration of your stay and further until we are able to inspect the property after your departure for incidental related issues if necessary. Tenant is liable for any damages to the premises and to furnishings, equipment, and household items therein which occur during the renter’s occupancy, excluding normal wear and tear.
Colorado Luxe Living strictly prohibits the usage of any of its rental properties for any special functions, weddings, or parties during which the maximum occupancy of the property is exceeded.
In the event that a hot tub in a rental property becomes inoperable during your stay, Colorado Luxe Living will make all attempts to correct the problem as soon as possible and refund a maximum of $25 per day. This does not apply to on-site recreational facilities where the guest has access.
Colorado Luxe Living will not be held liable for damage, loss, or injury resulting from errors made by tour operators, travel agents, or transportation companies. Further, we will not assume responsibility for loss, delay, or expense caused by weather, strike, or other circumstances beyond the control of Colorado Luxe Living. Colorado Luxe Living reserves the right to change accommodations without notice, up to the date of arrival, due to maintenance emergencies or sale of unit. An attempt will be made to provide equal accommodations or upgrade at no additional charge. Rates are subject to change without notice and are subject to availability.